Helpshift

Helpshift Analytics concept: Overview Helpshift Analytics allow you to improve the support experience for users and optimize the workflow for your team. Every organization u... Power BI 101 concept: Overview This guide is for first time users of Power BI who have already activated and installed Power BI. If you have Power BI activated but ha... Helpshift Analytics concept: How do I use the Analytics API? Our Analytics API allows you to load your analytics data in a 3rd party BI tool, such as Qlik or Tableau. With this API, you can do the foll... Helpshift Analytics concept: What can I see in the Analytics Dashboard? The Analytics Dashboard is designed to give you an overview of metrics for each of your applications by Issue type, volume, and te... Helpshift Analytics: What metrics can I use to analyze my FAQs? You can review information on FAQ effectiveness in your Helpshift Analytics Dashboard and in Power BI. To learn more about using P... Helpshift Analytics: What time do my Analytics metrics update daily? Our Analytics pages update at different times. The data on the Overview, Issues, and Team tabs refresh every 60 minutes.... Helpshift Analytics: How do I review or change my time zone setting in the Dashboard? Note: it is not possible to change your time zone at the domain level. You can only change it for your individual account.You can review and... Helpshift Analytics: How do I export Helpshift Analytics data? To export Helpshift Analytics data, navigate to the Helpshift Analytics page.Next, navigate to the page you wish to export data for using th... Helpshift Analytics: How is ‘Contact Rate’ defined/calculated? In Helpshift Analytics, the Contact Rate is calculated by the following formula:[(issues reported #, divided by MAU #) multiplied ... Helpshift Analytics: How do I filter for web & email Issues in my analytics data? You can filter for web & email Issues in both Helpshift Analytics and Power BI as follows:Helpshift AnalyticsHelpshift Analytics allows ... Helpshift Analytics: Under what conditions is an Issue ‘Resolved by Automation’ versus ‘Resolved by Agent’? In Helpshift Analytics and Power BI, if the current assignee is an Agent and the Issue is resolved by an Automation, it ... Helpshift Analytics: Bots Analytics API For Helpshift customers using Bots, Bots Analytics is now available through Helpshift Analytics APIs, and data can be downloaded as a .CSV f... Helpshift Analytics: Web FAQ Reports via Power BI and Analytics API Understand the performance of your Web FAQs using the new Web FAQs Report available through the Helpshift Power BI FAQ Analytics a... Helpshift Analytics: What metrics are available for evaluating Agent performance? You can find information on Agent performance via the Analytics Dashboard by reviewing

ImportantHelpshift’s Legacy SDKs (SDK Version Latest SDKif you haven't already.Getting Started AndroidCocos2d-x plugin for Helpshift SDK helps you utilize Helpshift from your game's C++ codebase.NoteFrom version 3.2.0 and above, the Helpshift class has been renamed to HelpshiftCocos2dx.Please rename all instances of the Helpshift in your code as follows: // Helpshift:showConversation(); // ^ the above API call becomes HelpshiftCocos2dx::showConversation();Guide to integrating the Cocos2d-x plugin for the Helpshift SDK which you can call from your C++ game scripts.Download the Cocos2d-x plugin for Helpshift​Note5.5.0 Plugin UpdateWe found a bug for the following scenario - for SDK 5.5.0, when New Issue Automations(NIAs) are used to assign to a Custom Bot and if the first step in the bot is a Get Info from User step with Options, the Options don’t show up to the end user till they go back and come to the conversation screen again.Action needed:If you are planning to integrate or are in the process of integrating SDK 5.5.0, we recommend integrating with 5.5.1 instead.If you have already released any of your apps with the affected SDKs and your New Issue Automation triggers options bot, we recommend that you upgrade to 5.5.1 SDK.Download Helpshift Cocos2d-x package:The Helpshift SDK plugin contains the following:android_libsThe dependencies which the Helpshift Android SDK needs. Currently these include : design, recyclerview, appcompat, cardviewv3.xFolder containing the files for Cocos2dx version 3.xv2.xFolder containing the files for Cocos2dx version 2.xAdd Helpshift to your Cocos2dx project​Copy the helpshift-plugin-cocos2dx folder to the root directory of your project.Adding the Helpshift Android plugin​Copy the android/src/com/helpshift folder to the src/com/ folder of your Android project.Copy the contents of the android/Classes folder to the Classes folder of your Cocos2dx application.Using Android Studio (Only for Cocos2d-x v3.x)​Create libs directory in proj.android/app directoryCopy the Helpshift.aar file from the android/proj.android-studio in the libs directory.Add dependency to Helpshift SDK in

Rep... Power BI: Glossary NOTE: Web/ Email cases are treated as separate apps in reports and are not counted against any specific app. This is consistent across Helps... Analytics API Glossary NOTE: Web/ Email cases are treated as separate apps in reports and are not counted against any specific app. This is consistent across Helps... Helpshift Analytics: Quick Search Bot Analytics QuickSearch Bot is an AI-powered bot for your web and in-app messaging experience. It responds automatically to the end user's first message... Helpshift Analytics: Network prerequisites for Analytics Dashboard Before accessing the Analytics Dashboard, please verify the following:Firewall Rules (If applicable)Customers using the analytics dashboard ... Agent workload Visualization: A valuable resource for workforce capacity planning Helpshift Agent Dashboard helps your customer service and support agents to engage with your consumers in real time, sometimes helping sever... Helpshift Analytics: Usage Report Glossary The "Usage Report" serves as a vital tool for customers, offering a comprehensive view of their support journey. It provides monthly usage d... Helpshift Analytics: Intent Analytics The information on Intent analytics is available under the Intents section and is organized into two reports:Trends Summary by Intents Metri... Helpshift Foundational Analytics: Language AI Agent Translation Analytics The Language AI Agent Translations Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analyti... Helpshift Foundational Analytics: Feedback Bot Analytics The Feedback Bot Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.Metric... Helpshift Foundational Analytics: AI-powered Answer Analytics The AI-powered Answer Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.&... Helpshift Foundational Analytics: Sentiment Analysis Analytics The Sentiment Analysis Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.... Helpshift Foundational Analytics: Issue Summary Analytics The Issue Summary Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section. ... Helpshift Foundational Analytics: Suggest Response Analytics The Suggest Response Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section. M... Helpshift Foundational Analytics: Smart Compose Analytics The Smart Compose Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section. Metr...