Cherwell

Since Ivanti acquired Cherwell in 2021, rumors have swirled about what the fate of Cherwell ITSM would be. Well, now we know: Cherwell ITSM will be reaching end of life and support on December 31, 2026.As we approach this pivotal moment, it’s vital that companies relying on Cherwell ITSM begin to plan for the future. Now is the chance to break free from the limitations of the Cherwell platform, think strategically about your organization’s needs, and move towards a more modern, efficient system. In this article, we will explore how to make the most of your next move, and ensure a successful transition to a new platform.How much time do we really have?I’ll start with the consultant’s answer: It depends. While every situation is unique, it’s important to note again that Cherwell’s service won’t extend beyond December 2026. This is also closely tied to your current licensing posture. The actual implications will largely depend on Ivanti’s decisions regarding new features, patches, or releases (i.e., you might wonder, as many of our Cherwell clients do, about the level of support and what to expect concerning bug fixes and patches between now and end of life). However, the truth is, it’s uncertain. With feet in both the Cherwell/Ivanti and ServiceNow ecosystems, though, we’re always learning more and will update this article as we do.What’s next?The first piece of advice I’d like to offer is to take a deep breath and know replacing Cherwell isn’t going to be some insurmountable, daunting task. On the contrary, it could potentially serve as a significant opportunity for your organization.If you do feel daunted and simply want or need to replicate your existing Cherwell functionality in a new platform, let me assure you, it’s not as intimidating as it seems. We’ve successfully transitioned clients from Cherwell to ServiceNow in just 8 to 10 weeks, including some sizable organizations. The move from Cherwell ITSM to ServiceNow ITSM is more straightforward than one might initially think.This brings me to a central point: if you haven’t evaluated ServiceNow since purchasing Cherwell, whether that was a decade ago or just recently, it’s absolutely worth revisiting. When we transitioned from competing daily with ServiceNow to becoming a partner about four or five years ago, I realized that many of my preconceived notions about the ServiceNow ecosystem weren’t entirely accurate. So, it’s definitely worth taking a fresh look.Breaking out of the legacy mindsetAt its core, this journey is about reimagining the realm of the possible. For instance, if you purchased Cherwell three, five, or even ten years ago, you’ll find that today’s product is largely identical to what you initially invested in. There are certainly benefits to this consistency, but it’s also undeniable

Punts moored at Magdalen BridgeThames, Isis, and Cherwell RiversOxford grew up at the conjunction of two rivers, the Thames and the Cherwell (pronounced Char-well). Indeed, the very reason for Oxford's existence was the presence of a ford for oxen crossing the Thames (that ford was located near the present Folly Bridge). Confusing the issue of two rivers is the fact that the Thames is also called the Isis within Oxford's boundaries.Punting on Oxford's rivers is a popular recreational activity, conjuring up images of Edwardian picnics with men in white flannels poling daintily clad companions along the tree-swept waterways. The punt is a shallow-bottomed boat propelled with the aid of a long pole. Punting and Rowing Cherwell Boathouse, Bardwell Road Punts for hire on the River Cherwell Available: daily, mid March - mid October, 10.00-dusk. Contact: 01865 515978 IPG Marine, Boat Station, Head of the River Pub, Folly Bridge Punts, rowing boats and outboard motor boats for hire on the River Thames. Available: mainly weekends April, May and October; daily June -- September (subject to weather) 11.00-18.00. Contact: 01865 243421 Magdalen Bridge Boathouse, The Old Horse Ford, Magdalen Bridge, High Street Punting (and chauffeured punting) on the River Cherwell from the boathouse past the Botanic Gardens and Christ Church Meadow. Also electric boat rides from Magdalen Bridge on the river launch Magdalena. Contact: 01865 202643 River Cruises Salter Brothers Ltd, Folly Bridge, St Aldate's Scheduled passenger boat services on the River Thames to Abingdon (2 hours each way) and round trips

That it remains more or less the same product you originally bought.As we look towards the future, my advice would be to approach what you want out of your technology platform with fresh eyes. Rather than focusing on the technical capabilities (and limitations) of the old platform, think about your next steps. This shift in perspective can pave the way for new opportunities and innovations.Consider, for example, your stakeholders’ expectations. It’s likely these expectations have evolved significantly over time, reflecting the dynamic and ever-changing nature of the business environment. This shift presents a fantastic opportunity to revisit your digital transformation strategies.I understand that ‘digital transformation’ has become somewhat of an industry buzzword, almost to the point of cliche. However, for those I’ve been in regular discussions with, when we speak of digital transformation, we’re typically referring to three core elements – the idea is to elevate these three aspects simultaneously, paving the way for a comprehensive digital transformation:– Firstly, it’s about redefining and enhancing the customer experience or, in the context of the public sector, the citizen experience. We’re looking at how we can elevate these experiences through the effective use of digital services.– Second, we need to focus on improving the employee experience. The objective is to create an environment where it’s not only easier to work but also enjoyable.– The final component revolves around operational efficiency. Can we simplify the delivery or sale of our services to our customers or citizens?Let’s again consider ServiceNow for a moment. They present opportunities for advancement that were simply not possible with the Cherwell platform. As we transition into 2024, the options are pretty dramatically different.The degree of innovation and its consistency set ServiceNow apart. Again, if you started using Cherwell five or even ten years ago, you’ll find the platform largely unchanged. This is where ServiceNow shines. Unlike Cherwell, ServiceNow has two major releases every year, each including significant functionality updates (one recent example being the Vancouver release, which introduced a range of generative AI capabilities), not just minor tweaks.ServiceNow also releases plugins for minor enhancements, similar to how Cherwell did with its mApp store. You can easily add these from the ServiceNow App Store to personalize your experience.How to avoid the “lift and shift” trap and think bigger/more strategicallyIn my opinion, it would be a significant mistake to replicate what you had in Cherwell directly into another application. Imagine investing substantial resources, upskilling your team, only to end up with the same system you started with. That’s not the goal here.If your aim is simply to ‘lift and shift’, maintaining the same level of functionality you had when you initially implemented Cherwell, then that’s one approach. But remember, this is